Patient Facilitator Team

Lauralicia Kasa, Office Manager CMOM

Lauralicia is a highly experienced individual in the customer service arena providing not just good, but excellent service to our patients. Lauralicia has experienced the personal journey of infertility. For this reason she understands the feelings and challenges of couples battling infertility. She is happily married with 3 beautiful boys!

Mary Sifuentes, Financial Coordinator

Mary is truly gifted in the area of working with patients and insurance companies. Mary takes pride in making sure the patient is receiving all the benefits they should. She does a fantastic job taking care of the patients financial concerns. Being an advocate for the patient is what Mary likes best about what she does. Mary enjoys spending time with her daughter and her friends.

Pamela Uslan, Patient Facilitator

Pamela is an experienced Patient Facilitator. Her strengths include her attention to detail, her amazing ability to remember every patient by name and her love for one on one patient interaction. Pamela has a beautiful daughter and enjoys spending time with her.

Daniella Gutierrez, Patient Facilitator

Daniella loves being the last person the patient sees before going home. She has a smile that lights up the office and always has a positive attitude. Daniella is also bi-lingual and takes great care of our out of town patients. She enjoys spending time with her fiance and loves to excercise (especially Zumba!).

Mandy Martin, Patient Facilitator

Mandy really enjoys interacting with patients. You will never feel like a number with Mandy. She has a genuine kindness that everyone feels when talking with her. Mandy does a great job checking patients out. She is especially gifted over the phone where you can hear the smile in her voice.She loves God and enjoys spending time with her husband.

Tricia Stevens, Patient Facilitator

Tricia is an instrumental part of our team as she assists in ensuring the office is running smoothly. Her strengths include organization, flexibility, and creativity. Tricia always has a can-do attitude and is a pleasure to have in the office.Tricia organizes the Thursday seminars and loves interacting with patients.

Dina Perez

Dina’s great attitude and outgoing personality is an asset to the RMA family, and readily apparent in her interactions with our patients. Her strengths include paying attention to detail, staying organized, making people feel comfortable, and being eager to answer questions and address any concerns. She enjoys spending time with her son, family, and friends.

Kaela Gutierrez

Kaela enjoys working as a liaison between patients and insurance companies. She is dedicated to helping patients understand their insurance benefits and makes sure they receive them in a timely fashion. Kaela loves interacting with patients and strives to answer all their financial questions. Outside of work, she enjoys spending time with her family and husband.

Maria Duran

Maria is a friendly person who has a passion for patient care and provides great customer service to everyone she comes into contact with. Maria is also bilingual and she enjoys spending time with her husband and family.

Karen Morris

Karen is truly an asset to the RMA family; she is committed to giving excellent care and customer service to every patient she encounters.  Outside of work, her number one priority is spending time with her toddler, who keeps Karen laughing and always on her toes!  

International

Contact: Daniella
01.800.681.9387

210.882.0041 after hours

dgutierrez@rmatx.com